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Allen & Overy advises Zendesk on its acquisition of AI-powered quality management platform Klaus

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Allen & Overy has advised Zendesk, Inc. (“Zendesk”), a leading global technology company that provides software-as-a-service and customer experience (CX) products, on its acquisition of Klaus, an AI-powered quality management platform, headquartered in Tallinn, Estonia.

The acquisition of Klaus is the latest addition to Zendesk’s existing workforce engagement management solutions. More information from Zendesk regarding the transaction can be found in its announcement of the signing of the deal and its recent closing.

A&O lead partner and global co-head of technology Daren Orzechowski said: “We are thrilled to have supported Zendesk in expanding its platform through this transaction. Integrating AI in customer service can provide unprecedented value to users, and we as a firm are grateful for the opportunity to counsel clients in creating more efficiency and innovation through AI and technology focused transactions. We are working on AI-related projects globally in many of our technology focused practices, and we look forward to providing continued support to our clients in this space.”

The A&O team was led by partner and global co-head of technology Daren Orzechowski, with support from corporate and M&A associates Jonathan Mahoney, Hugo Eijsvogel and Lucy Chen. The A&O global cross-practice team included partner Alexander Touma and associates Cale Tolbert, Florence Duong, Daniel Ruben, Alex Shandro and Maya Rogers (intellectual property and technology transactions); partner Helen Christakos and associate Sonya Aggarwal (data privacy); partner Brian Jebb and associate Gina Marini, (employment); partner Dave Lewis, senior counsel John Hibbard, and associate Solomon Braun (tax); partner Noah Brumfield and associate Kevin Duong (antitrust); partner and global co-head international trade and regulatory Ken Rivlin, senior counsel Kuang Chiang and Maria Christopher Bell, and associate Jake Ely (regulatory); and a number of additional technology practice attorneys around the world.