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The Financial Conduct Authority’s new “Consumer Duty”

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Regnard-Weinrabe Ben
Ben Regnard-Weinrabe

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Owens Joanne
Joanne Owens

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Johnstone Nikki
Nikki Johnstone

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Sumpter Kate
Kate Sumpter

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Cizeika Tamara
Tamara Cizeika

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07 June 2021

On 14 May 2021 the FCA published its first Consultation Paper on “A new Consumer Duty” (CP21/13).

The new Consumer Duty could cause a “paradigm shift” in how regulated firms, including electronic money and payments institutions, conduct business in retail markets.

Our consumer finance and payments experts can help you to navigate the new proposals and understand what this means and what is expected of your firm.

Alternatively listen to our podcast here or get in touch with your usual A&O contact.

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