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The Financial Conduct Authority’s new “Consumer Duty”

On 14 May 2021 the FCA published its first Consultation Paper on “A new Consumer Duty” (CP21/13).

The new Consumer Duty could cause a “paradigm shift” in how regulated firms, including electronic money and payments institutions, conduct business in retail markets.

Our consumer finance and payments experts can help you to navigate the new proposals and understand what this means and what is expected of your firm.

Alternatively listen to our podcast here or get in touch with your usual A&O contact.

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