Resolution of consumer disputes - ADR Directive and ODR Regulation

We will be covering in the next edition the EC directive on the alternative dispute resolution of consumer disputes (the ADR Directive) as well as the related regulation on the online dispute resolution of consumer disputes that arise from online transactions (the ODR Regulation).

Where on the web

http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/adr-odr/index_en.htm