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Pensions in Dispute - Your resource base

Pension schemes are complex and even the best-run schemes have to deal with complaints. Knowing how to deal with a complaint can save you time and money and hopefully avoid it becoming a full-blown dispute.

Here is your essential toolbox, to make life easier!

Avoiding disputes: our top ten tips for avoiding disputes are a great starting point and brushing-up on our “how to” guides will help you minimise challenges in areas where complaints typically arise. Our regulatory action guide ensures that you are also aware of potential issues in the regulatory sphere.

Handling disputes: our guide on common member complaints and scheme disputes will keep you up-to-date with best practice where a dispute arises.

Resolving disputes: if you are dealing with a potential dispute, ensure you have our top ten tips on managing disputes to hand. Also, check out our guide to resolving disputes, which looks at resolution procedures, whether internally, via the Pensions Ombudsman or through the courts.

Keep informed: these links will keep you up-to-date on key cases, commentary and experience.

If you need more help or advice on a specific issue or complaint, please get in touch. Our experts will be happy to advise you. You can read more about our practice here or get in touch with any of the contacts listed on the right. ​​

Key people

Jason Shaw
Jason Shaw
Counsel
United Kingdom
Telephone icon+44 203 088 2241
Send email
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Maria Stimpson
Maria Stimpson
Partner
United Kingdom
Telephone icon+44 20 3088 3665
Send email
View officeView profile
Neil Bowden
Neil Bowden
Partner
United Kingdom
Telephone icon+44 20 3088 3431
Send email
View officeView profile
Jane Higgins
Jane Higgins
Partner
United Kingdom
Telephone icon+44 20 3088 3161
Send email
View officeView profile
Andrew Cork
Andrew Cork
Partner
United Kingdom
Telephone icon+44 20 3088 4623
Send email
View officeView profile

 
 

Need help managing pension risk? See our Pension Risk Group website

Want to make DC stress-free? See our DCHQ website

Follow us on Twitter: @AO_Pensions

Find more news and views on our blog, Pensions Talk

 



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