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Pensions in Dispute - Your resource base

Pension schemes are complex and even the best-run schemes have to deal with complaints. Knowing in advance how to deal with them in the right way can save you time and money, and hopefully avoid them becoming full-blown disputes. But where do you start?

Right here: we have created a resource base to help you avoid the pitfalls when dealing with complaints and resolve disputes efficiently when they arise.

Whether you are an employer, trustee or administrator, good governance includes knowing which issues commonly give rise to mistakes and complaints, and having processes in place to deal with any complaints properly, promptly and fairly. Here, you will find the tools you need to do just that.

Take a look at our Top ten tips for avoiding disputes – prevention is better than cure, so are these part of business as usual for your scheme?

Is your scheme up to date on best practice in handling the most common types of member complaints and scheme disputes? Our How to…guides contain practical tips for dealing with common member complaints.

To help you keep track of the upcoming pensions cases that you need to know about, see our handy case tracker.

There are a number of different avenues for resolving disputes – some issues are technically complex and court action may be necessary to resolve the issue, such as establishing what an important scheme rule means or settling a liability between parties. In other cases, you might be asked to respond to a complaint that has been made to the Pensions Ombudsman. To learn more about how these different processes work, take a look at Resolving disputes, and for some practical tips on dealing with pension disputes, take a look at our Top ten tips for managing disputes.   

If you need more help or advice on a specific issue or complaint, please get in touch. Our experts will be happy to advise you. You can read more about our practice here or get in touch with any of the contacts listed on the right.

Key people

Jason Shaw
Jason Shaw
Senior Associate
United Kingdom
Telephone icon+44 203 088 2241
Send email
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Maria Stimpson
Maria Stimpson
Partner
United Kingdom
Telephone icon+44 20 3088 3665
Send email
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Dana Burstow
Dana Burstow
Partner
United Kingdom
Telephone icon+44 20 3088 3644
Send email
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Neil Bowden
Neil Bowden
Partner
United Kingdom
Telephone icon+44 20 3088 3431
Send email
View officeView profile
Jane Higgins
Jane Higgins
Partner
United Kingdom
Telephone icon+44 20 3088 3161
Send email
View officeView profile

Need help managing pension risk? See our Pension Risk Group website

Want to make DC stress-free? See our DCHQ website

Follow us on Twitter: @AO_Pensions

Find more news and views on our blog, Pensions Talk

 



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