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Common member complaints

Pension liberation

pensionsimageblock.jpg
Pension scams have been around for a long time, but are an increasing problem. Now that members have greater flexibility about accessing their DC savings, there's a greater risk that members may be tempted to transfer benefits out of the defined benefit (DB) environment and into an inappropriate scheme – or to withdraw their DC pension savings to invest cash elsewhere. If the new scheme or investment is inappropriate, the member risks losing some or all of their savings, and/or may incur tax charges.
 
 

Read related posts from our PensionsTalk blog (under Pension liberation).

 

Recovery of overpaid pensions


pensionsimageblock.jpgIt is not uncommon for pension scheme administrators to make errors in pension payments which lead to members receiving greater payments than they are entitled to under the rules. Once the error is discovered, trustees normally want to pay the correct pension going forward, and will also need to consider whether or not to seek to recover past overpayments from the relevant pensioners.
 
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Benefit estimates and quotations

pensionsimageblock.jpgMistakes are a fact of life, but what are the consequences if, despite the best efforts of trustees, employers and administrators, a member is issued with an incorrect or misleading benefit quotation?

 

 

  

Read more about benefit estimates and quotations.

 

Death benefits

pensionsimageblock.jpgAs pensions lawyers we see certain issues cropping up time and time again in death benefit cases. Here, we take a look at some of the more common pitfalls faced by trustees and pensions managers.

 

 

 

Read more about death benefits.


 

Spensionsimageblock.jpgchemes must give their members a variety of communications at different points in time. Giving members incorrect or misleading information can be costly. Here, we look at some of the key principles of good member communications.

 

 

  

Read more about member communications.

Read related posts from our PensionsTalk blog (under member communications).

 

Ill-health early retirement


pensionsimageblock.jpgCertain issues crop up time and time again in situations where a member is suffering from ill-health. Here we take a look at some of the more common pitfalls faced by trustees and pensions managers.
 
 
 
 
 

Read more about ill-health early retirement.

 

Transfers

 

pensionsimageblock.jpgTransfer requests, either at the point of leaving pensionable service or at a later date, can give rise to a variety of potential errors and complaints – in fact, transfers are one of the most frequent sources of complaint to the Ombudsman. Here, we look at some of the key principles when handling transfer requests.

 

 

 

Read more about transfers.

Key people

Jason Shaw
Jason Shaw
Counsel
United Kingdom
Telephone icon+44 203 088 2241
Send email
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Maria Stimpson
Maria Stimpson
Partner
United Kingdom
Telephone icon+44 20 3088 3665
Send email
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Neil Bowden
Neil Bowden
Partner
United Kingdom
Telephone icon+44 20 3088 3431
Send email
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Jane Higgins
Jane Higgins
Partner
United Kingdom
Telephone icon+44 20 3088 3161
Send email
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Andy Cork
Andy Cork
Partner
United Kingdom
Telephone icon+44 20 3088 4623
Send email
View officeView profile
Dana Burstow
Dana Burstow
Consultant
United Kingdom
Telephone icon+44 20 3088 3644
Send email
View officeView profile

Need help managing pension risk? See our Pension Risk Group website

Want to make DC stress-free? See our DCHQ website

Follow us on Twitter: @AO_Pensions

Find more news and views on our blog, Pensions Talk



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