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The appetite for new legal services models


 Jonathan Brayne, Head of A&O’s Innovation Panel, on the findings of this global research


For both buyers and providers of legal services, this is an exciting time to be involved in the legal market. The industry faces unprecedented change. In response, companies are seeking out innovations in the way they procure, use and interact with providers of legal services.

To deepen our understanding of the critical issues, Allen & Overy commissioned independent research into how the delivery of legal services is changing around the world. The result is this report, based on the views of almost 200 senior buyers of legal services at companies with a collective annual legal budget of nearly GBP3.5 billion.

The findings will help organisations benchmark their use of legal providers and illuminates some of the innovative, hybrid and collaborative approaches that are being adopted across the world as legal services are increasingly unbundled.

Although the landscape is shifting in many different ways, one thing is clear: the organisations we interviewed are determined to turn these changes to their advantage. Failure to meet this challenge head-on will be a missed opportunity for clients and providers of legal services alike.

This is a fast evolving area, but for the purposes of this research we looked at the following models of legal services delivery:

Methodology and approach: The report is based on research with 198 general counsel and other business contacts at corporates and financial institutions in 27 different countries. The views of 185 individuals were captured through 20-minute structured telephone conversations. A further 13 individuals participated in a longer in-depth interview. Collectively, these organisations spend nearly GBP3.5bn on external legal services. Almost half (48%) of the interviewees are responsible for making legal decisions across their entire company or group globally. Research and analysis was conducted by Meridian West, an independent consultancy.

Jonathan Brayne

United Kingdom JonathanBrayne

Download the full report


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