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Resolution of consumer disputes - ADR Directive and ODR Regulation

We will be covering in the next edition the EC directive on the alternative dispute resolution of consumer disputes (the ADR Directive) as well as the related regulation on the online dispute resolution of consumer disputes that arise from online transactions (the ODR Regulation).

WHERE ON THE WEB

http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/adr-odr/index_en.htm

Key people

Christabel Constance
Christabel Constance
Senior PSL
United Kingdom
Telephone icon+44 20 3088 3841
Send email
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